About delivery date and return compensation
[Please read before shopping]
Our brand "HI-LANDER" is a select shop.
Please read the following precautions as we order and sell products from overseas.
[Delivery date/Shipping time]
《Normal product》
After placing your order, we will deliver it in about 8 to 16 business days.
We will purchase it in 1-2 days after purchase and ship it from the overseas factory in about 4-5 days.
After shipping from the factory, it will be delivered in about 5-6 days.
We will notify you by email when the item has been shipped.
*Shipping time varies for each product. Please note that it may be later or earlier than usual.
《 FAST ITEM 》
After ordering, we will ship within 1-2 business days.
It will arrive within 3 days after purchase.
[Shipping fee]
The shipping fee is "¥600" nationwide.
Free shipping for purchases over ¥8,000.
Thank you for using HI-LANDER.
Below are frequently asked questions. Please read carefully before purchasing.
①Regarding the arrival and departure period of the product Since this shop has stock overseas, we will order it after the order is completed. After completing your order, we will send you a shipping completion email, but at that point the product has not been shipped.
Regarding shipping, if you choose Paidy payment, it will take about 8-16 days after your order is completed, and if you choose other than Paidy payment, it will take about 8-16 days after payment is confirmed.
Shipping may be delayed due to a large number of orders or due to shipping work. Thank you for your understanding.
*Depending on the payment method, payment may be made before the product arrives. Please consider the arrival time of the product and the deadline for the payment method before purchasing. It is not possible to extend the payment deadline here.
The delivery date and time are based on business days, and we do not carry out back-ordering or shipping on weekends and holidays.
② If you do not receive an order completion email, there is a possibility that the email address registered at the time of ordering is incorrect, or that it has entered the spam folder. Please check again.
③ Cancellation of orders Sorry, we do not accept cancellations after the order is completed.
④Regarding long-term absences and incomplete addresses
If the customer is not at home, Yamato Transport will contact you with an absence notice. Please request redelivery by yourself from the notice of absence.
In addition, products that have passed more than 7 days from the date of shipment will be automatically returned to the overseas warehouse and will be canceled. Please note that no refund will be made in that case.
*If there is an error in the delivery address, it will be returned as the address is unknown.
・There are a lot of omissions in the street address, so please check when purchasing.
*Please note that cash on delivery will be charged for reshipment.
If you are unable to receive the item due to a long-term absence, you will receive a refund after subtracting the round-trip shipping fee of 1,540 yen (including tax). Please note.
If cancellations continue due to customer's convenience (long-term absence, incomplete address), we will take measures to limit payment methods. Please make sure that you receive the ordered products within the period.
⑤ Regarding inquiries to the shop
For inquiries to our company, please contact us by e-mail. Please contact us from the inquiry form on this site.
Please note that we cannot provide support even if you call us. *We do not issue receipts. note that.
【Notes】
1) At this shop, the inventory is highly fluid, and it may be out of stock or defective in shipping after placing an order.
2) The color of the product may differ from the image due to indoor lighting and lighting conditions. Also, please understand that the characteristics of each monitor may differ before purchasing.
3) We do not accept color or size changes after the order is completed.
・We do not accept any returns or exchanges due to customer reasons such as changing the size, color, image, or actual size.
・Because it is an overseas product, the size may vary.
・Because it is an overseas product, there is a difference between the photo and the fabric material.
・Because it is an overseas product, sewing may be rough. There may be fraying, unfinished threads, no washing tag, wrinkles, loose beads and buttons. Please purchase after understanding.
・Because it is an overseas product, some bottoms such as jeans and denim may not have holes in the buttonholes. In that case, please note that you will have to open the holes yourself.
Please note that it is a product-specific specification.
・We cannot exchange/return items that have been tried on or washed, as well as items that have smells or stains on them.
・Products that have passed more than 6 days after arrival cannot be exchanged/returned.
*If you receive a defective product or a product that differs from what you ordered If the product you received is found to be defective, or if you receive a product that differs from what you ordered, we may return it or exchange it for the same product. Let me do it.
(Please note that if you do not contact us within 6 days after receiving the product, we will not be able to accept the return of the defective product.)
If the product you want to exchange is out of stock, we will proceed with the refund process.
▶︎ If you would like to exchange or return an item, please specify which one you would like, attach a photo of the defective part and the round seal QC number attached to the packing bag, and contact us.
Please note that we cannot accept returns or exchanges in the following cases.
・Returns and exchanges due to customer's convenience (color, size, etc.)
・Products without tags ・Products that have passed 6 days or more since arrival ・Products that have been used, repaired, washed, or cleaned
4) We do not accept any changes, additions or cancellations of products after the order is completed.
5) Your personal information will not be used for anything other than shipping. Please use it at ease.
⑥ Request for receipt
We do not issue receipts.
Issuing a receipt at the time of purchase at the online shop is "double issue",
There is a possibility that both the purchaser and the seller will be charged with the crime of "forgery of private documents with signature".
Therefore, please use the statement issued by each payment method as a receipt.
・Credit card >> Usage statement
・Convenience store >> Receipt received at the store
・Bank transfer>> transfer statement
・Carrier billing >> Details from mobile company
Quote: https://baseu.jp/17066#to-3 (Beware of duplicate issuance! Rules for issuing receipts at online shops)
Please purchase after understanding the above.
