Notation based on the Act on Specified Commercial Transactions

Steps Sangenjaya Room 313, 2-14-20 Taishido, Setagaya-ku, Tokyo 154-0004

support@hilander-online.com

For inquiries, please contact us via our official LINE account .

The price shown on the product page (tax included)

Shipping: 600 yen (tax included) for domestic shipping within Japan

Free shipping on orders over 8,000 yen

Credit card : When your credit card company bills you
Google Pay/Apple Pay/Amazon Pay/LINE Pay/PayPay/Merpay : When billing with each credit card company registered to each account

Mobile carrier billing : Combined with your contracted carrier's mobile phone bill when you pay

Paidy next month payment (convenience store/bank)

• Each month, we will close the billing process at the end of the month and issue an invoice on the 1st of the following month. We will also notify you by email or SMS (short message) by the 3rd of the month.
• Payment methods include convenience store payment (via convenience store terminals), bank transfer and direct debit.
• The payment due date is the 10th for convenience store payments and bank transfers. For direct debit payments, the payment will be debited on the 12th*. However, for January and May, the payment may be debited on the 20th*.
• Depending on the payment method, a fee will be charged for each monthly payment (billing). For convenience store payments, the fee is 356 yen (tax included), and for bank transfers, the transfer fee will be borne by the customer. For direct debit, no payment fee will be charged.

We will ship your order within 3 days. Delivery time may take up to 16 business days. *Delivery time may vary depending on the product.

*Due to high volumes of orders, delivery may take longer than expected.

FAST ITEM will be delivered within 2 business days.

If you wish to return or receive a refund, please contact us by email in advance.
We cannot accept returns or exchanges in the following cases:
・Products with tags removed

・Some fraying of seams

・Slight paint peeling on some decorative items ・Products that have been delivered more than 6 days ago ・Products with missing tags ・Products that have been used even once ・Made-to-order products
・Special limited edition items (special limited edition items with a particularly short sales period)
・If the product is damaged or soiled due to customer negligence (including packaging and accessories)
・Sale items ・Returns due to customer convenience (different image, wrong size, wrong order, etc.)
- Anything that clearly shows signs of use (e.g. smell of perfume or tobacco, makeup stains, damage to the product, dirt, etc.)

・If you are unable to receive the parcel due to an extended absence, the amount will be refunded minus the round-trip shipping fee of 2,000 yen (tax included). Thank you for your understanding.

*Please note that we cannot accept returns for reasons such as the product being different from what you expected or the size not fitting.