※ ※ Please read before shopping ※※
Our brand "HI-LANDER" is a select shop.
Please note that we order and sell products from overseas.
🇬🇧The price is "¥600" all over Japan.
[delivery date / delivery time]
<< normal product / normal >>
After ordering, we will deliver it in about 10 to 16 business days.
After this, we will purchase in 1-2 days and ship from the overseas factory in about 5-11 days.
*Shipping time differs for each product.
Please note that it may be earlier than usual.
After you place your order, the products are being prepared for shipment.
We will notify you by email when the item has been shipped.
The tracking number is included in the shipping completion email.
It takes about 3-5 days to reflect, so please wait until it is reflected.
Below are frequently asked questions.
Please read carefully before purchasing.
【delivery company / shipping company ]
The delivery company uses "Sagawa Express".
* After sending the shipping completion email, it will be reflected in about 3-5 days.
①Regarding the arrival and departure period of products
We will process the order after the order is completed.
After completing your order, we will send you a shipping completion email.
At that point, the product has not yet shipped.
If you choose Paidy payment, after completing the order,
If you chose payment other than Paidy, after confirming payment,
It takes about 10-16 days to ship.
When orders are concentrated and for the convenience of shipping work,
Shipping may be delayed. Thank you for your understanding.
* Depending on the payment method, rather than the arrival of the product,
You may be asked to pay in advance.
Please consider the arrival time of the product and the deadline for the payment method before purchasing.
It is not possible to extend the payment deadline here.
In addition, the delivery date and time will be based on business days,
On Saturdays, Sundays, and holidays, we do not carry out backorders or deliveries.
②If you do not receive an order completion email <br>Is there a mistake in the email address you registered when ordering?
There is a possibility that it has entered the spam mail.
Please check again.
③Regarding order cancellation <br>Excuse me,
We do not accept cancellations after the order is completed.
④Regarding long-term absence and incomplete address <br>If the customer is absent,
Yamato Transport will notify you of your absence.
Please request redelivery by yourself from the notice of absence.
In addition, products that have passed more than 7 days from the shipping date,
It will be automatically returned to the overseas warehouse and the cancellation will be processed.
Please note that no refund will be made in that case.
*If the shipping address is incorrect,
Since the address is unknown, it will be returned.
Since there are many omissions in entering the address,
Please check when purchasing.
* In the case of re-shipment, cash on delivery will be charged.
In principle, we cannot cancel or refund due to refusal to receive or long-term absence,
If you did not receive it due to malicious reasons,
The amount will be refunded after subtracting the cost of 2,000 yen (including tax) including shipping from overseas .
Due to the customer's convenience (long-term absence / incomplete address)
If the cancellation continues, please change the payment method
We will take measures to limit it.
The ordered product is
Please receive it within the period.
⑤ Regarding inquiries to the shop
For inquiries to our company,
Please contact us on LINE.
Please contact us from the inquiry
form on this site.
Even if you call us, we will not be able to support you.
1) At our shop, the liquidity of inventory is high,
It may be out of stock after ordering, or shipping may be defective.
Some items are out of stock
We do not accept cancellations for all other products.
2) The color of the product may differ from the image due to indoor lighting and lighting conditions. Also, please understand that the characteristics of each monitor may differ before purchasing.
3) We do not accept color or size changes after the order is completed.
・We do not accept any returns or exchanges due to customer reasons such as changing the size, color, image, or actual size.
・Because it is an overseas product, the size may vary.
・Because it is an overseas product, there is a difference between the photo and the fabric material.
・Because it is an overseas product, sewing may be rough. There may be fraying, unfinished threads, no washing tag, wrinkles, loose beads and buttons. Please purchase after understanding.
・Because it is an overseas product, some bottoms such as jeans and denim may not have holes in the buttonholes. In that case, please note that you will have to open the holes yourself.
・We cannot exchange/return items that have been tried on or washed, as well as items that have smells or stains on them.
・Products that have passed more than 6 days after arrival cannot be exchanged/returned.
⑦If you receive a defective product or receive a product that differs from your order We will exchange it for the product.
(Please note that if you do not contact us within 6 days after receiving the product, we will not be able to accept the return of the defective product.)
If the product you want to exchange is out of stock, we will proceed with the refund process.
Please note that we cannot accept returns or exchanges in the following cases.
・Returns and exchanges due to customer's convenience (color, size, etc.)
・Items without tags (The tag is considered used when the tag is removed.)
・Products that have been used for more than 6 days since arrival ・Products that have been used, repaired, washed, or cleaned
・Products with size error within 1-3cm
4) We do not accept any changes, additions or cancellations of products after the order is completed.
5) Your personal information will not be used for anything other than shipping. Please use it at ease.
⑧ Request for receipt
We do not issue receipts.
Issuing a receipt at the time of purchase at the online shop is "double issue",
There is a possibility that both the purchaser and the seller will be charged with the crime of "forgery of private documents with signature".
Therefore, please use the statement issued by each payment method as a receipt.
・Credit card >> Usage statement
・Convenience store >> Receipt received at the store
・Bank transfer>> transfer statement
・Carrier billing >> Details from mobile company
Please purchase after understanding the above.