Return Guarantee Support

Thank you for using HI-LANDER.

In the unlikely event that the product has a defective part
We will respond with "Return Guarantee Support" .

If you find any defects, please contact us via LINE .

[Return conditions not applicable]

・Returns and exchanges due to customer's convenience (color, size, etc.)
・Products without tags (The tags are considered used when the tags are removed.)
・Products that cannot be confirmed, such as the product label being thrown away. ・Products that have been used for more than 6 days since arrival. ・Products that have been used, repaired, washed, or cleaned. Product with scratches
・Products with size error within 1-3cm
*The stated size is basically measured by laying flat, and there may be some errors.
*Overseas products have looser product standards than Japanese products, and the sewing and making may be rough.
* Depending on the monitor or display environment you are viewing, the actual product may look different in color, texture, etc.

[Flow from defect confirmation to return]

(1) First, please check the [Excluded return conditions].

We accept inquiries such as holes, stains, and clearly different sizes.

⬇︎

②Please attach the following order information and an image of the defective part and send it to us.

We will get back to you within 2 business days.

・Order number # (included in the order completion email)

·Product name

・Product label with barcode on the packaging bag

・Image that seems to be a defective part

・Image of the product in a state where it can be confirmed that the tag is attached

*Refunds will be given if you contact us within 5 days of receiving the product, only if the product is defective or damaged.

*Refunds cannot be made for products whose product label cannot be confirmed.
(There have been cases in the past where products from other stores were claimed to be defective, so we ask for your cooperation as a preventive measure.)

*We will bear the return shipping fee due to initial defects and damage.

⬇︎

③ Once we have confirmed the defective part, we will proceed with the replacement procedure.

*If the product is defective, we will exchange it. Refunds will be made only when the item is out of stock.

[Refund method]

We will process refunds by bank transfer and various payment methods.

【inquiry】

Please contact us from the LINE official account .

We will get back to you within 2 business days.

*Saturdays, Sundays, and holidays are not supported.

*We do not accept phone calls.

All HI-LANDER staff are working hard every day to ensure that our customers can enjoy shopping safely.

If you have any concerns, please contact us as we will respond promptly.

HI-LANDER