Notation based on the Act on Specified Commercial Transactions

business name HIL Limited Liability Company
Operation manager Takashi Ichikawa
location

Room 313, Steps Sangenjaya, 2-14-20 Taishido, Setagaya-ku, Tokyo 154-0004

TEL 070-1495-6138 We do not accept phone calls. Please contact us on the site.
email address

support@hilander-online.com

For inquiries, please contact us from the line official account .

URLs https://hilander-online.com
Selling price

Amount displayed on the product page (tax included)

Incidental expenses other than product price

Shipping: Flat rate shipping within Japan 600 yen (tax included)

Free shipping for purchases over 8,000 yen

payment method Various credit cards / Amazon Pay / Google Pay / Apple Pay / mobile carrier payment / Paidy / LINE Pay / PayPay / Merpay
time of payment

Credit card : When billed by your credit card company
Google Pay/Apple Pay/Amazon Pay/LINE Pay/PayPay/Merpay : At the time of billing for each credit company registered in each account

Mobile carrier billing: Combined when you pay your mobile phone bill for your contracted carrier

Paidy next month payment (convenience store/bank)

  • We will issue an invoice on the 1st of the following month, and will notify you by email or SMS (short message) by the 3rd of the following month.
  • Payment methods are convenience store payment (convenience store installation terminal), bank transfer and account transfer.
  • Payment deadline is 10 days for convenience store payment and bank transfer. In the case of direct debit, the amount will be withdrawn on the 12th*. However, it may be the 20th* in January and May.
  • Depending on the payment method, a fee will be charged for each monthly payment (billing). In the case of convenience store payment, the transfer fee is 356 yen (tax included), and in the case of bank transfer, the customer is responsible for the transfer fee. In the case of fund transfer, no payment fee will be charged.
payment method convenience store Account transfer

(automatic withdrawal from bank account)

Bank transfer
Payment date up to 10 days 12th* up to 10 days
Commission paid

*Only occurs once a month, regardless of the number of times of use

356 yen (tax included) 0 Yen The transfer fee varies depending on the financial institution

*If it falls on a bank holiday, the next business day

Product delivery date and time

10-16 working days from order

*It may take longer than planned due to congestion of orders.

FAST ITEM will be delivered within 2 business days.

Acceptability and Conditions of Returns

If you wish to return or receive a refund, please contact us by email in advance.
We cannot accept returns or exchanges in the following cases.
・Products whose tags have been removed

・Some frayed seams

・Slight peeling of paint on some decorations ・Items that have been delivered for more than 6 days ・Items that have lost their tags ・Items that have been used even once
・Planned limited items (special limited items with a particularly short sales period)
・If damage or staining occurs due to customer negligence (including packages and accessories)
・Sale items ・Returns due to customer's convenience (wrong image, wrong size, wrong order, etc.)
・Other items that can be judged to have obvious signs of use (e.g., perfume/cigarette odors, cosmetics, damage to the product, stains, etc.)

・If you are unable to receive the item due to a long absence, you will receive a refund minus the round-trip shipping fee of 2,000 yen (including tax). Please note.

* Also, please understand that we cannot accept returns due to customer's convenience, such as the product being different from the image or the size not fitting.