[Important] Notice of closure from February 8th (Thu) to February 18th (Sun)
Thank you for always using HI-LANDER.
[Thursday, February 8th - Sunday, February 18th]
Delivery and ordering services will be suspended.
The reason for the leave
Our client stores are located overseas.
This is to suspend trading for an extended period of time.
During the period from February 8th (Thursday) to February 18th (Sunday )
You can still order as usual,
We will process and ship orders from Thursday, February 8th .
【About your order】
We will be accepting orders as normal during the closure period.
For orders placed during the holiday period from February 8th (Thursday) to February 18th (Sunday),
Orders will be processed after Wednesday, February 8th .
It will be shipped in about one month from then.
Example) If you purchase on February 9th, the order will be placed after February 18th.
Products will be shipped between late February and mid-March.
*The above schedule may change depending on the volume of orders.
[Shipping delays after holidays and tracking numbers]
After the holiday on Sunday, February 18th, we will no longer process orders.
Shipping will be very busy.
It may take up to one month for your order to be shipped.
Please check in advance before purchasing.
In addition, after the product is shipped, due to congestion of shipping products
It may take up to one week for the invoice number to be updated.
Please wait until the changes are reflected.
[For those who purchase in January before the closure]
Products purchased by Thursday, February 1st will be shipped
Delivery is scheduled as normal.
Orders from February will be accepted from February 18th (Sunday) onwards.
It may be shipped.
We cannot promise delivery during February.
please note that.
However, some items purchased before Thursday, February 1st will also be shipped out.
It may be shipped after February 18th .
If you purchase multiple items, some items will be shipped first.
If your order placed before Thursday, February 1st will be delivered after the holiday,
Please let us know if you wish to cancel or change your order.
We appreciate your understanding and cooperation.
* Cancellations and changes to orders made after February 1st (Thursday)
Please note that we do not accept this in principle.
[Suspension of deferred payment]
[February 1st (Thursday) - February 13th (Tuesday)]
We will discontinue " Pay Later Paidy Payment".
If you use Paidy payment, you can receive your item before the delivery date.
This is because we need to make payment.
Even with other payment methods, the item will be delivered before the product arrives.
You may be required to pay a fee.
Please understand this before considering purchasing.
[ Notice regarding withdrawal times for various payment methods]
For those who purchased during January, we will be billing you.
The withdrawal will take place in late February.
For those who purchased during February, we will be billing you.
The withdrawal will take place in late March .
After the holidays Please note that processing and shipping of items from Sunday, February 18th onwards will be extremely busy.
Payment may be made before the product arrives.
Please check in advance before purchasing.
[ Returns and refunds]
During the closure period and after February 8th (Sunday)
For orders made by those who have made a purchase
Cancellations and changes are not accepted.
Even if the payment deadline is before the delivery of the product,
As stated in the notes in advance,
Please note that we cannot accept cancellations or changes.
【inquiry】
We will respond to your inquiries as usual from 10:00 to 17:00 on weekdays.
Please read the above explanation before contacting us.
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If you have any questions, please contact us by email.
Please note that we do not provide telephone support.
support@hilander-online.com
HI-LANDER
