【Frequently Asked Questions】
Q. The slip number has been in the "unregistered slip number" state for a long time. how are you?
A. Currently, it has been confirmed that there will be an unregistered period of about one week after shipping.
After delivery of the product, we cannot grasp the progress of the product, so please wait until the product arrives. If you would like to contact the delivery company, please contact (Yamato Transport 0570-200-000).
Q. Can I change the delivery address, size, or color?
A. We are very sorry. No changes can be made to the product after it has been shipped.
Q.Can I cancel?
A. We are very sorry.
Cancellations and returns cannot be accepted after the product has been shipped.
We appreciate your understanding in this difficult time.
Q. I'm worried if the product has the coronavirus on it.
A. We wear masks and gloves when packing our products, and we inspect and disinfect as much as possible. As a result, there is a delay in the delivery period, but we appreciate your understanding.
[Those who think it is a defective part]
Please contact us with the following.
We will get back to you within 2 business days.
*Refunds cannot be made if the product label is missing.
*We are closed on weekends and holidays.
*Please make sure your email address is correct.
All the HI-LANDER staff,
We strive every day to ensure that our customers can enjoy shopping safely.
If you have any concerns,
Please feel free to contact us.