inquiry


【Frequently Asked Questions】

Q.How long will it take to arrive after ordering?

A.Usually , it will be delivered in about 10 to 16 days after your order.
FAST ITEM will be shipped within 2 business days. Click here for details

Q. How can I return or exchange an item?

A.Changes in size and color are not eligible for returns or exchanges.
Please be careful.

Q. I haven't received an order completion email.

A. Please check your spam folder first.
If not, please contact support@hilander-online.com
Please attach the ① email address ② name you used and contact us.
Q. After placing an order, I made a mistake with the size, color, or address.

A. [Size/Color]

You can change your order within 1 business day after placing your order.
【address】
You can change your order within 2 business days after placing your order.
If the above period has passed, no changes can be made.

Q. The slip number has been in the "unregistered slip number" state for a long time. how are you?

A. Currently, it has been confirmed that there will be an unregistered period of about one week after shipping.

After delivery of the product, we cannot grasp the progress of the product, so please wait until the product arrives. If you would like to contact the delivery company, please contact (Yamato Transport 0570-200-000).

Q. Can I change the delivery address, size, or color?

A. We are very sorry. No changes can be made to the product after it has been shipped.

Q.Can I cancel?

A. We are very sorry.
Cancellations and returns cannot be accepted after the product has been shipped.
We appreciate your understanding in this difficult time.

Q. I'm worried if the product has the coronavirus on it.

A. We wear masks and gloves when packing our products, and we inspect and disinfect as much as possible. As a result, there is a delay in the delivery period, but we appreciate your understanding.

【Inquiry form】

Please contact us from the address below.
support@hilander-online.com
*If you have any questions about the delivery period, please read this article first.

① Order number # (listed in the order completion email)
② Your request

[Those who think it is a defective part]

Please contact us with the following.

① Order number # (listed in the order completion email　
② Product name
③ Product label with barcode on the packaging bag
(4) An image that seems to be a defective part
⑤Image of the product in a state where it can be confirmed that the tag is attached

We will get back to you within 2 business days.

*Refunds cannot be made if the product label is missing.

*We are closed on weekends and holidays.

*Please make sure your email address is correct.

All the HI-LANDER staff,

We strive every day to ensure that our customers can enjoy shopping safely.

If you have any concerns,

Please feel free to contact us.